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What is the MAKE Award?

Inaugurated in 1998, the Most Admired Knowledge Enterprise (MAKE) Award was conducted by Teleos (a British foremost independent research company in knowledge management and intellectual capital areas) in association with the KNOW network every year. It seeks to recognise organisations which out-perform their peers in creating shareholder's wealth by transforming tacit and explicit enterprise knowledge and intellectual capital into superior products/services/solutions. It consists of the annual Global MAKE Award - the international benchmark for best practice knowledge organisations, and similar studies at regional/national levels. The winners of the Global MAKE Award are selected by an expert panel comprising of business executives from Fortune 500 companies, leading knowledge-management practitioners as well as intellectual capital experts.

What is the Hong Kong MAKE Award?

This award focused at the regional/national level has been introduced in Asia, Europe, America, Brazil, Indonesia, Iran and Russia. The Knowledge Management and Innovation Research Centre of The Hong Kong Polytechnic University started this MAKE Award in Hong Kong since 2008 and also extended the Award to Mainland China in 2011. The purpose of this award is not just to acknowledge the commitment in Knowledge Management (KM), but also to bring public recognition to those organisations that have achieved outstanding performance in KM practices. Over the years, the Award won the continuous support from The Intellectual Property Department of the Government of the Hong Kong Special Administrative Region; professional, business and industrial associations. Organisations from different sectors including government, public utilities, construction, catering services, hotel, manufacturing, accounting, pharmacy, telecommunication and NGO, etc. joined the Hong Kong MAKE Award. In 2014, the CCC Heep Woh College has been awarded as the Top Winner of the Hong Kong MAKE Award and winner of the Asian MAKE Award.

Joining this global KM Award has raised the KM standard of local organizations to an international level. The Hong Kong Police Force is the first organization in Hong Kong to be awarded as winner of the Global MAKE (Independent Operating Unit) Award in 2013.

Why organisations should not miss this Award?

  1. Recognition and Publicity
    • This award provides public recognition for the winners with a strong commitment in the implementation of Knowledge Management.

  2. Performance Evaluation
    • In the process of preparing for submission, it helps the organisation to identify its strengths and areas for improvement in Knowledge Management. Furthermore, the internal analysis and external feedback from the MAKE evaluation panel, which consists of the most experienced KM experts, can benefit strategic planning on process improvement of the organisation's KM activities.

  3. Management Commitment
    • This award can raise the level of management's commitment and engagement in good KM practices, as well as boost the confidence of the staff through formal recognition for their efforts and achievements.

  4. Benchmarking with peers
    • Participating organizations can attend the presentations by other organizations, hence learn from one another the best KM Practice.


History of MAKE Award

Teleos, in association with The KNOW Network, established the Global Most Admired Knowledge Enterprises (MAKE) research program in 1998 to identify and recognize those organizations which are creating shareholder/stakeholder wealth by transforming new as well as existing enterprise knowledge into superior products/services/solutions.

Regional MAKE studies were established as follows:
- Europe: 1998
- Americas: 2002
- Asia: 2002

A number of national MAKE studies are conducted annually. The first Hong Kong and Mainland China MAKE study was conducted in 2008.

In 2010, a separate Global MAKE study was created to recognize individual companies, divisions, business units, agencies and departments, which form part of a larger enterprise.

The Most Admired Knowledge Enterprises (MAKE) research program is based upon the Delphi research methodology which was developed in the 1950s by the Rand Corporation as a long-range forecasting tool. When using the Delphi research methodology, a panel of experts is asked a series of specific questions over several rounds. After each round of responses, individual opinions are shared, allowing each panel member to understand what the other experts think. Discovering other experts' opinions helps to reinforce those in agreement, and to influence those who did not initially agree to possibly consider other factors. In the next round, the experts revise their estimates. The process is then repeated, usually for no more than three or four rounds, until a broad consensus is reached.

The Delphi method promotes unbiased exchanges of ideas and discussion and usually results in a convergence of opinion. It is one of the best approaches to forecasting long-range trends and opinion.

The goal of the MAKE research is to obtain a consensus of expert opinion regarding which organizations are leaders in long-term wealth creation based on transforming enterprise knowledge into superior processes/products/services/solutions.